Terms & Conditions

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Cancellation, Refund & Reschedule Policy

These General Terms of Service apply to offering and providing of the services that TM Training Centre operates.

If you are unable to attend on the reserved scheduled course date, you must notify us within 24 hours of booking. Once you notify us, the course date will be rescheduled with you for a course date within the next 6 months, at the same location, subject to availability. There will be an admin fee of £95.99 for a new date.
A reschedule request must be sent to us by email 5 working days before the start of the course. We only allow a maximum of 1 reschedules per booking.
If you do not reschedule your course before it starts or are unable to attend the course you have booked, you will be required to pay for a new booking. Please note we do not offer refunds under any circumstance.

It is a requirement by the regulator to keep your ID with you throughout the duration of the course. Failure to bring required IDs to your course will result in your course being rescheduled. In the event of a rescheduling occurring due inadequate ID please note a fee of £95.99 will incur.
You must attend and complete all aspects of the course to qualify for certification. The full cost of the course will be charged for students that fail to attend the course and you will be required to pay for the course again. Please note, a charge of £95.99 will be payable to those arriving illogically late as we will be required to reschedule the date.

Our courses are non–refundable 24 hours after booking. You can receive a full refund if you inform us within 24 hours of booking of your intention to cancel, and you will be refunded the amount paid for the course. Courses cancelled after 24 hours of booking will not be eligible for any refund.
If you have paid a deposit and fail to notify of non–attendance, you are not eligible for a reschedule or refund and the full cost of the course will be charged.
In the event of non–attendance where payment has been received, you will not be eligible for a refund.
Any discounted/promotional course you booked are not entitled for any refund.
If you must cancel your course due to a medical reason, we will require sufficient medical evidence. A handling and administration fee of £95.99 would be charged or deducted from your order amount when you require a refund due to a medical reason.
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If we cancel a course, you are eligible for a full refund for the cancelled
If we conduct an Initial assessment, and you are unable to pass it, you will be given a refund. However, an administrative fee of £95.99 will be deducted from your course fee paid. Re–sit exam for the Security related course only.
You must attend the resit session you book. If you fail to attend the session on time, you will lose any resit fees paid.
If a customer cannot attend a booked resit, then they need to inform us at least 5 working days before the resit – resit cancellation fee is £30.00 but you must resist the exam within 8 weeks.